VIP SERVICES
Be rewarded at a first class level
Diamond status is our elite card level that offers you personalised service, exclusive benefits, and rewards for the finest casino experience. To qualify for this exceptional status, you need to earn 60,000 Points in 12 months by playing Slots or Tables. We want to spoil you and will strive to bring you offers that are tailored to your personal preferences.
Best casino experience
Among other great benefits, as a Diamond cardholder you have exclusive access to our Privé which has a dedicated parking area and a private gaming room. In the Privé, you'll enjoy our undivided attention with complimentary food and beverage (at management discretion).
Exclusivity and personalised service
As our esteemed guest you will receive exclusive invitations to events, promotions, and outings. You will also be assigned your own personal Executive Host who will attend to your every need. This includes making arrangements for high profile events, accommodation bookings, restaurants, and so much more.
Meet our VIP Services team:
Name: Thoko Ngwenya
Title: VIP Executive Host
Thoko is a young and dynamic individual who puts customers first and effortlessly carries the brand name with class.
She has been part of the Emerald team for more than eight years, starting her career within the organisation as a Slots Host. She then moved to the marketing department as a Guest Relations Officer; where she developed her great customer service skills. Keen to build on these further, she's delighted to be an Executive Privé Host.
In her spare time Thoko loves travelling and reading books and magazines.
Name: Zandi Niemand
Title: VIP Executive Host
We are delighted to welcome Zandi to the VIP Services team as our new VIP Executive Host.
Zandi's role will include professional relationship building with our VIP guests, making sure they receive excellent service, and hosting and creating events that attract VIP guests to the casino.
