VIP SERVICES

Be rewarded at a first class level

Diamond status is our elite card level that offers you personalised service, exclusive benefits, and rewards for the finest casino experience. To qualify for this exceptional status, you need to earn 60,000 Points in 12 months by playing Slots or Tables. We want to spoil you and will strive to bring you offers that are tailored to your personal preferences.


Best casino experience

Among other great benefits, as a Diamond cardholder you have exclusive access to our Privé which has a dedicated parking area and a private gaming room. In the Privé, you'll enjoy our undivided attention with complimentary food and beverage (at management discretion).


Exclusivity and personalised service

As our esteemed guest you will receive exclusive invitations to events, promotions, and outings. You will also be assigned your own personal Executive Host who will attend to your every need. This includes making arrangements for high profile events, accommodation bookings, restaurants, and so much more.


Meet our VIP Services team:


Name: Karen Watt-Pringle

Title: VIP Privé Manager

Karen Watt-Pringle has worked in the casino industry for more than 20 years. She prides herself on managing a team that is constantly proactive in ensuring all Privé customers have a wonderful experience.


Prior to joining Emerald Resort & Casino, she was Regional Slots Manager in South America and has a strong background in various gaming management roles.


Karen is a true lover of all sports and a former professional golfer.


Name: Thoko Ngwenya

Title: VIP Executive Host

Thoko is a young and dynamic individual who puts customers first and effortlessly carries the brand name with class.


She has been part of the Emerald team for more than eight years, starting her career within the organisation as a Slots Host. She then moved to the marketing department as a Guest Relations Officer; where she developed her great customer service skills. Keen to build on these further, she's delighted to be an Executive Privé Host.


In her spare time Thoko loves travelling and reading books and magazines.


Name: Jhanine Mellet

Title: VIP Executive Host

Jhanine is thrilled to be a VIP Host at Emerald Resort & Casino where she is able to share her industry experience and create memorable moments for her customers. She really enjoys working in the hospitality and casino industry and recently rejoined Emerald after a stint travelling the globe.


Her role as a Executive VIP Host involves relationship building with clientele, ensuring that all our guests receive exceptional customer service in the casino.


She is also a lover of everything fashion and enjoys dancing.


Name: Gloria Duze

Title: VIP Executive Host

We are delighted to welcome Gloria to the VIP Services team as our new VIP Executive Host.


Gloria's role will include professional relationship building with our VIP guests, making sure they receive excellent service, and hosting and creating events that attract VIP guests to the casino.


Her experience includes working as a court mediation officer, and Gloria lists reading and yoga among her hobbies

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