Emerald Resort and Casino takes pride in delivering a great guest experience and we have been working hard behind the scenes to create environments where team members and guests can feel comfortable and enjoy themselves.
We are pleased to announce that the Casino is now open, operating daily from 8am until 8pm. We look forward to opening the rest of our Resort once we receive an update from the South African Government regarding leisure offerings.
Your safety remains our priority and we have put every measure in place to welcome you back. If you have any questions when you visit, please just ask one of our team members who will be more than happy to help.
Details of our Health and Safety protocols can be found below.
For the well-being of our customers and team members, team members have been trained on cleaning and disinfectant techniques, including use of PPE and protocols for all surfaces. All team members undertake temperature checks and complete a screen questionnaire at the start and end of each shift.
Hand sanitiser stations are provided at check-in, table games, cash desk, reception areas and other transaction points.
All areas of our casinos are subject to an enhanced cleaning routine. Members of the cleaning team are on duty at all times and high-touch areas regularly cleaned.
Recommended social distancing guidelines have been implemented in the casino and the presence of hand sanitiser stations introduced throughout. Casino floors, restaurants and other seated venues have reduced their capacities to allow for appropriate social distancing. Team members will be on hand to help at all times.
Entering our Casinos
Access onto the Casino floor will be restricted to 50% of the floor space, and will be constantly monitored ensuring adherence.
Entry to the casino will be one at a time as we manage the number of people in our casino at any one time. Queue markers are being used to maintain a safe social distance.
All employees and guests are required to wear masks and will not be allowed entry without a mask
Temperature screening and screening questionnaires will be in place at all entry points.
Only Rewards cardholders will be allowed to play any Slots or Tables Games.
Every second Slot machines has been turned off, supporting and encouraging appropriate social distancing.
Machines will be cleaned and disinfected regularly, and hand sanitisation stations are available on the gaming floor.
Player occupancy limits are being implemented on tables and playing positions spaced to meet social distancing requirements.
CASH DESK AND GAMING RECEPTION DESKS
To maintain hygiene for your health and safety and that of our team members, we have implemented the following protocols.
Individuals are required to sanitise their hands at entrances, check-in counters and before entering our vehicles. We have also implemented the following hygiene protocols to ensure the safety of our guests and team members.
Physical barriers are installed at reception desks and receptionists are wearing masks. Frequently touched objects, such as pens, will be sanitised after each use.
Team members will not handle guest luggage. However, should you need help, the team member will first sanitise their hands and your luggage and will keep a 1.5-meter distance.
We have removed non-essential decorative items to reduce surfaces. Irons, ironing boards, blankets and vanity kits will be available from reception upon request.
Our Game drives are officially operational to the public
Saturday, Sunday & Public Holidays only.
Game drives will be subject to the weather.
Prices are as follows: