In compliance with the announcement made by our President regarding the COVID-19 outbreak and the state of lockdown that the country will be undertaking from the 26 of March- we will be closing operations until the 17 of April. Please remain safe!
A message from Mark Hands, Resort Director:
‘We are committed fully to preventing the spread of COVID-19 and we will take all necessary actions to ensure we contribute to the recovery and prosperity of our nation.
Emerald stands firm and empathises greatly with everyone affected by the virus as we extend our full support of the decision made by our President, Cyril Ramaphosa”
WILL MY REWARD POINTS EXPIRE WHILE THE CASINO IS CLOSED?
Reward Points will not expire. Your points balance will be ready and waiting for you when our business re-opens.
YOU HAVE SENT ME AN SMS OFFER BUT I AM UNABLE TO USE IT – WHAT HAPPENS NOW?
Any offers that have an expiry date more recent than 26 March 2020 will be honoured so please bring your offer with you when we re-open. The offer will be valid for 30 days from the casino re-opening date.
I AM ELIGIBLE FOR A BIRTHDAY OR ANNIVERSARY TIER BENEFIT, WILL I STILL RECEIVE IT?
You won’t receive the tier benefit while the casino is closed. However, as soon as the casino re-opens we will make any benefits that you should have received, available to you. These offers will be sent to you by SMS.
WHAT HAPPENS TO MY CARD TIER STATUS AS THERE IS NOW NO OPPORTUNITY TO VISIT?
We understand that this is a concern and we are prepared to modify the tier status earning requirements but this will depend on how long the casino remains closed. We will share details about these changes when the casinos re-open.
WE HOPE THAT WE HAVE ANSWERED ANY QUERIES YOU MAY HAVE REGARDING EMERALD REWARDS DURING OUR CLOSURE PERIOD. IF NOT PLEASE EMAIL firstname.lastname@example.org